Refund Policy

1. Introduction

Thank you for choosing semaxeta. We appreciate your trust in our services and content. This Refund Policy outlines our procedures for refunds and cancellations related to any paid services or products we offer through our website, semaxeta.com.

By purchasing any service or product from semaxeta, you agree to the terms of this Refund Policy.

2. Digital Products and Content

semaxeta primarily offers travel information, guides, and recommendations through our website, which are generally provided free of charge. However, for any premium digital content, e-books, or downloadable travel guides that may be offered for purchase, the following refund conditions apply:

2.1 Refund Eligibility for Digital Products

Due to the nature of digital products, all sales of downloadable content, e-books, or premium articles are final once the content has been delivered to you. We do not offer refunds on digital products except in the following circumstances:

• The digital content was not delivered after payment
• The digital content is substantially different from what was described at the time of purchase
• The digital content contains significant technical errors that prevent its use

2.2 Refund Process for Digital Products

If you believe you are eligible for a refund based on the criteria above, please contact us at [email protected] within 14 days of purchase. Your request should include:

• Your order number or purchase confirmation
• The name of the digital product purchased
• A detailed description of the issue

We will review your request and respond within 7 business days.

3. Newsletter Subscriptions

If you have subscribed to our premium newsletter services, the following refund terms apply:

3.1 Cancellation of Subscription

You may cancel your newsletter subscription at any time by:

• Using the "Unsubscribe" link provided in each newsletter
• Contacting us directly at [email protected]

3.2 Refund Eligibility for Subscriptions

For monthly subscriptions, we do not provide prorated refunds for partial months. Your subscription will remain active until the end of the current billing period and will not renew thereafter.

For annual subscriptions, if you cancel within 14 days of your initial purchase, you are eligible for a full refund. After 14 days, refunds may be issued on a prorated basis at our discretion, less an administrative fee of £5.

4. Affiliate Services and Third-Party Bookings

semaxeta may recommend third-party services such as hotels, tours, or transportation through affiliate links. Please note:

4.1 Third-Party Refund Policies

All bookings or purchases made through our affiliate links are subject to the refund and cancellation policies of the third-party provider. semaxeta is not responsible for processing refunds for services provided by third parties.

4.2 Assistance with Third-Party Refunds

While we cannot process refunds for third-party services, we may provide assistance in communicating with these providers if you encounter difficulties. Please contact us at [email protected] if you require assistance.

5. Custom Travel Consultations

semaxeta may offer personalized travel consultation services. The following refund terms apply to these services:

5.1 Cancellation Before Consultation

If you need to cancel a scheduled consultation:

• Cancellations made more than 48 hours before the scheduled consultation time are eligible for a full refund
• Cancellations made between 24-48 hours before the scheduled consultation are eligible for a 50% refund
• Cancellations made less than 24 hours before the scheduled consultation are not eligible for a refund

5.2 Rescheduling Consultations

You may reschedule your consultation without penalty if done at least 24 hours before the scheduled time. Rescheduling requests made within 24 hours of the consultation time are subject to availability and may incur an administrative fee of £10.

6. Payment Processing and Refund Methods

6.1 Refund Processing Time

Approved refunds will be processed within 10 business days of approval. However, depending on your payment method and financial institution, it may take an additional 3-10 business days for the refund to appear in your account.

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.

6.3 Currency and Exchange Rates

All refunds will be processed in the original currency of the transaction. semaxeta is not responsible for any fluctuations in exchange rates that may affect the value of your refund when converted to your local currency.

7. Exceptions and Special Circumstances

7.1 Force Majeure

In cases of force majeure, including but not limited to natural disasters, pandemics, government actions, or other events beyond our reasonable control that affect our ability to deliver services, we may offer alternatives to refunds such as credits for future services or rescheduling options.

7.2 Technical Issues

If technical issues on our website prevent you from accessing purchased content or services, please contact us immediately at [email protected]. We will work to resolve the issue or provide a refund if the problem cannot be remedied within a reasonable timeframe.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

semaxeta
259 Roberts Shore
Evaland, BN13 3DN
United Kingdom

Email: [email protected]
Phone: +44 544 366 6819